Terms and Conditions

Returns Policy

Our Commitment To You

The Shoe Outlet offer a ‘no hassles’ return policy. Buying shoes, clothing and accessories online can offer savings and convenience, however we understand that it doesn’t give you the opportunity to try things on and ensure that the products fit or suit your requirements. Whether you paid for your order using a Paypal account, credit or debit card or using Zip Pay or Afterpay, The Shoe Outlet offer you the opportunity to return the items you purchased in original and unused condition within 14 days of purchase.

How Do I Return Item(s)?

If you require to return your item(s), please contact us at returns@theshoeoutlet.com.au and we will email you back return instructions.

In the event that you receive an item and you decide you no longer want it or you have purchased the wrong size you may post the item back to us. Once returned you have the following options:

Customers In Australia & New Zealand:

  1. Exchange: You may pick another item from our range (of equivalent value) and we will send this to you at a cost of $14.95, larger items such as gumboots may incur an extra charge. Shipping to New Zealand will be $19.95-$29.95 depending on the size and weight of the item and per item. If the value of your exchange is more you will be required to pay the difference, if less you will be issued with a refund of the difference.

    Refund: If you elect this option you will be refunded the item cost (which does not include the shipping paid) E.g. Item costs $139.95 - $14.95 shipping, you will be refunded $125.00. If you have returned 2 or more items, the charge will be a minimum of $19.95. New Zealand Refunds will be the cost of freight that was charged to us or a minimum charge of $19.95 and Express $29.95 depending which is greater. Please note if you have used a coupon code for your purchase and are returning an item to us for a refund, we will be refunding you the item cost less coupon discounted amount less postage.

Any item returned back to us must be sent back in THE SAME condition as received, items must be sent back unworn included all original box, packaging, tags etc. Failure to do so may result in a return/refund not being granted. Items must be returned to us no later than 14 days after the original purchase date. Items must be sent back via a traceable postage product, we do not take responsibility for items lost in transit. If you elect to exchange your product the exchange will be sent in a timely manner. Shipping times will vary depending on the item you choose.